FAQs

Can I plug in a higher voltage into my GWA junction box to get sweeter tones?
Please don’t.  You will damage your new, shiny junction and void your warranty repairs.  We take care of the sweet tones internally.  All you need to worry about is plugging in 9v DC centre negative, and we will work our tone magic for you inside your box!

 

Do GWA guitar cables make me play better?
Yes…  Actually no.  They don’t.  But, we have had numerous customers, sound operators and less than one mother report back noticeably clearer tone with a wider frequency response.  As for nailing those Stevie Ray Vaughn licks, plug one end of your new Goodwood cable into your guitar, the other end into your amp… and practice.


What does the covering on that cable do?
We use a thin, woven covering on our instrument leads, speaker leads and snakes.  This not only gives you the option to match your instrument lead to your guitar, favourite pedal or amp, but also adds some protection to your cable as well.

From the original black to a flashy blue frost, we want these cables to last.


Build Time
We will always endeavour to keep all of our products in stock.  However, when this is not a possibility, we will notify you before you checkout and give you an accurate build time for your product batch which will generally be 4 weeks or less.  We will always get your product to you as soon as possible.  Thank you in advance for your understanding!


Shipping Information

We know the best part about buying a new product is receiving that freshly wrapped package in the mail.  The worst part however, is the agonising wait of what seems like decades for it to arrive.  We will always do our best to get your newly purchased product to you in a timely manner.

 

Domestic
All  orders are sent via AusPost Express and should be delivered in 1 to 3 business days.  Click here and scroll down to “Express Post delivery postcodes” to see if you qualify for next business day delivery.

 

International
DHL Standard:
New Zealand – 3 to 5 business days
North America & United Kingdom – 7 to 12 business days
Rest of World – N/A

DHL Express:
New Zealand – 1 to 2 business days
North America & United Kingdom – 3 to 5 business days
Rest of World – 2 to 10 business days

 

Unfortunately we have no control on how long the package will take to arrive once it has shipped.  If your package does not arrive within the time mentioned above, simply send us an email, SMS, letter via carrier pigeon or come tell us in person and we will do our best to look into it from our end.

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